15+ years delivering enterprise Dynamics 365, Field Service, and Power Platform solutions — now built with AI woven into every layer, from custom APIs to how your teams work day to day.
A handful of the engagements that shaped how we deliver.
Highly customised Dynamics CRM integrated with Field Service, deployed across multiple markets with mobile-first scheduling.
Custom CPQ architecture (PCF + Custom API) and Resource Scheduling Optimization tuned for real engineer availability.
Client-facing ticketing portal with secure Web API workflows, delivered with a smooth handover and lasting support.
An AI layer on top of Dynamics 365 Field Service that reasons about scheduling conflicts, resource skills, and territory constraints — built by the same team delivering your D365 projects, now heading to Microsoft AppSource.
Sales, Customer Service, and custom CE builds tailored to how your teams actually work.
Scheduling, mobile offline profiles, and resource optimization for distributed field teams.
Power Apps, Power Automate, Power Pages, and PCF controls built for scale.
LLM-integrated tooling layered onto Dataverse — from assistants to automated decisioning.
Cloud architecture, Dual Write, and systems integration across your Microsoft estate.
Document access architecture, Entra security groups, and compliant collaboration.
"We worked with 365 Rack on a ticketing application project and were impressed by the team's technical expertise, professionalism and collaborative approach. The solution was delivered efficiently, with a smooth handover and excellent support throughout."
"I worked with 365 Rack during my time as Project Manager at Handicare, where we implemented a highly customised Dynamics CRM solution integrated with Field Service. Their technical expertise and problem-solving approach added significant value."
Let's talk about where AI actually fits in your Dynamics 365 estate — no boilerplate roadmap, just what applies to you.
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