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Pay-as-you-Go Support

365 Rack's Pay-as-You-Go support offering can be leveraged by organizations of all sizes. With billable increments at your standard rate, you have access to responsive and knowledgeable support, when and where you need it most, to maximize the benefits of your system throughout the lifecycle of your Dynamics 365 implementation.


PowerSuccess from 365 Rack is a unique service-as-a-subscription program for small, medium, and corporate-sized organizations that gives you access to a dedicated PowerSuccess engineer who acts as your single point of contact for all your Dynamics 365 needs.

Dedicated Support Engineer

365 Rack's Dedicated Support Engineer (DSE) offering gives organizations a single point of contact for all support inquires. Your DSE will drive both proactive and reactive engagements to help anticipate and address issues before they have an impact.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Dynamics 365 will bring together the best of Microsoft’s CRM and ERP cloud offerings into one cloud service with specific, purpose-built apps for business functions like Finance, Sales, Customer Service, and Supply Chain Operations—with built-in insights, intelligence, and workflow. The apps are designed so they can be easily and independently deployed, which means you can start with the business area you need and scale as the business demands. All Dynamics 365 apps, plus the larger portfolio of cloud solutions like Office 365, will share a common data model so it will be a breeze to adopt additional capabilities.

With a common data model across Office 365, Power BI, Cortana Analytics, ERP (formerly Microsoft Dynamics AX), CRM and many other cloud business applications, it will be so much faster and easier than ever before to deploy and integrate solutions. Basically, all of Microsoft’s intelligent business apps will align to the new common data model, and an extensibility model, that combines existing tools with PowerApps (an app builder) and Flow (a trigger based workflow builder like Zapier and IFTTT). This evolution eliminates historical boundaries created by business applications like CRM and ERP.

Dynamics 365 is Microsoft’s next generation of business apps in the cloud that bring together the full power of Microsoft productivity, advanced analytics, Power BI, Azure IoT, and a new common data model platform. As such, two worlds are coming together: structured business processes and unstructured productivity. The move is quite significant and warranted a name that reflects this completely fresh approach to business applications in the cloud. 

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